English Oriented to Business and Customer Service Executive, 10-5

 

Business Etiquette Project October 24 – November 14

Objective:  Summarizing information about business etiquette from different sources and present it using digital tools.

Stage One: October 24 – 25

• Individually , you will be working on either workplace or email etiquette. Your teacher will send you a link to a video about your topic by email.

• Watch the video first.  Then, on separate pieces of paper, transcribe the content for each piece of advice, rule or tip shown in your video.   Use landscape orientation and a two-column format like this:

• Use a pencil.  Once you have transcribed everything, work on ‘My summary’. Your teacher will give instructions on how to do it. 

Evaluation

Making My summary

CLICK HERE TO WATCH

Dining Etiquette 10-5

 Section 8

P.  How should you place your fork and knife on the plate when you  

finish with your meal?

Q. How should you use the dessert fork and spoon to eat dessert? .

       

R. How could you indicate the waiter that you are expecting the bill?

 Section 9

S. How should you indicate that it is time to leave by using your napkin?

Dining Etiquette 10-5

 Section 6

L.  How do you generally arrange the glasses at the table?

M. How should you hold…

§  a water goblet?

§  a white wine glass?

§  a red wine glass?

 Section 7

N.  When should you start to eat?

O.  Describe how the American and Continental ways of eating differ  

      about the way of handling cutlery.  

Dinning Etiquette 10-5

10-5 Call Center Executives

Section 4

Identify each element in the picture.

Section 5

I. Mention the two ways you can unfold your napkin

j.  What should you do with your napkin if…

§  you are going to the restroom and be back?

§  you are leaving the table and not coming back?

k. What could you do if you drop your napkin?

Dinning Etiquette

 

10-5 Call Center Executives

Instructions: 

Work on a piece of paper.  Use double spacing and legible handwritng.  

Section 1.   

a. What are table manners?

b. Why do we need table manners?

Section 2.    

c. What are some basic etiquette rules for seating?

d. When is it acceptable to place your elbows on the table?

e. What difference is there between American and French diningetiquette about resting your hands when you are at the table?

Section 3.    

f. What should you do with your phone at the table when you are dining?

g. What should you do with your bag?

h. Why you should not place your bag on the floor?

 

Effective Power Point Presentations

 Video #1:  You are the Boss of Your Power Point.  CLICK HERE

 Video #2:  What Should Go On Your Power Point Slide.  CLICK HERE

 Video #3:  There is no Time to Rehearse.  CLICK HERE

 Video #4: Test your Power Point. CLICK HERE

 Video #5: The Sequence of Your Presentation is Key. CLICK HERE

 Video #6: The Perfect Way to Start.  CLICK HERE

Talking on the Phone Videos

CLICK HERE TO OPEN THE SECOND VIDEO